Privacy Policy

The Exotic Bangladesh (“we”, “us”, “our”) operates the website theexoticbangladesh.com. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what we collect, how we use it, and the choices you have. By using our website or placing an order, you agree to the practices described below.

1. Information We Collect

When you browse our site, create an account, or place an order, we may collect:

Identity & contact details — your name, delivery address, mobile number, and email address.
Order information — the products you buy, order value, delivery preferences, and order history.
Payment information — because we operate primarily on Cash on Delivery (COD), we generally do not store card details. If you pay via bKash, Nagad, or bank transfer, we receive only the transaction reference needed to confirm payment.
Technical data — IP address, browser type, device information, and pages visited, collected automatically through cookies.
Communications — messages you send us by WhatsApp, phone, email, or social media.

2. How We Use Your Information

We use your information to:

Process, confirm, pack, and deliver your orders;
Contact you about your order, delivery, or live-arrival claim;
Provide after-sales guidance on fish care, feeding, and water conditions;
Handle returns, replacements, and refunds;
Improve our website, products, and customer service;
Send offers, new-arrival updates, or promotions — only where you have not opted out;
Prevent fraud and comply with applicable Bangladeshi law.

3. Sharing Your Information

We do not sell or rent your personal data. We share it only with:

Delivery and courier partners — we provide your name, address, and phone number so your order can be delivered across Bangladesh;
Payment providers — such as bKash or Nagad, only to confirm a transaction when you choose digital payment;
Service providers — hosting, IT, and analytics partners who support our website under confidentiality obligations;
Legal authorities — where required by law, court order, or a lawful request from a government body in Bangladesh.

4. Cookies

Our website uses cookies to keep items in your cart, remember your preferences, maintain your login session, and understand how visitors use the site. You can disable cookies in your browser settings, though some features — such as checkout — may not work correctly without them.

5. Data Security

We apply reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We keep your personal information only for as long as necessary to fulfil your orders, provide support, and meet legal, accounting, or reporting requirements. When it is no longer needed, we securely delete or anonymise it.

7. Your Rights

You may, at any time, request to:

Access the personal information we hold about you;
Correct inaccurate or outdated details;
Delete your account and associated data, subject to legal retention rules;
Opt out of marketing messages.

To exercise any of these rights, contact us using the details below.

8. Children’s Privacy

Our website is intended for customers aged 18 and above. We do not knowingly collect personal data from children. Minors should use our services only with the involvement of a parent or guardian.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date above shows when it was last revised. Continued use of our website after changes means you accept the updated policy.

10. Contact Us

For any question about this Privacy Policy or your personal data, reach us at:

The Exotic Bangladesh

Phone / WhatsApp: +8801858206063
Email: contact@theexoticbangladesh.com
Website: theexoticbangladesh.com